PHONE:
Toll-free:
1-877-884-2402
FAX:
(206)781-1401
MAIL:
1-World
Maps Online
1605 South Jackson Street
Seattle, WA 98144
US
E-MAIL:
contact@worldmapsonline.com
SHIPPING RATES:
UPS GROUND:
$6.95 PLUS $1.00 PER
POUND (48 States only, we do not ship to Alaska, Hawaii or Canada) EXPRESS
(Ships
same or next
business day via UPS 3-Day):
$25.00 per
item + $4.00 per lb. (Not available on all models.) OVERNIGHT:
AVAILABLE ONLY FOR MODELS IN STOCK, CALL 1-877-884-2402 TO INQUIRE. DELIVERY
TIME:
Orders placed for UPS
Ground delivery will ship within 2-5 business days (allow up to 7 days in
transit, after shipping). If UPS 3-Day Express is chosen, the order
will ship either the same day, or the next business day. Orders
requiring overnight delivery must be arranged by calling 1-877-884-2402,
selection for overnight delivery option is limited to stock on hand
(Seattle warehouse). We're currently unable to offer shipment to
outside of the contiguous 48 states, due to the extreme expense. If
you need to make special shipping arrangements, please e-mail or call us.
DAMAGED SHIPMENT RECEIVED:
In the event that your shipment arrives with damage due
to shipping, you must contact the shipping company or 1-World customer
service within 14 days of delivery. We can arrange to have a replacement
item shipped at that
time.
INTERNATIONAL
SHIPPING: Due to the large size of our products, and the extreme expenses involved with international transport, we are currently not offering International Shipping. We offer to ship within the contiguous 48 states.
GIFT CERTIFICATES: With
our vast selection, choosing a globe or map as a gift might be a bit
overwhelming. Purchasing a Gift Certificate from 1-World Globes
& Maps is a quick and simple solution.
Gift certificates are sold in $25 increments. An e-mail notification
is sent to the recipient, allowing them to visit our website and apply the
amount of the gift toward the purchase of the globe or map of their
choice. The gift certificate is redeemable for one year. CLICK
HERE to purchase a Gift Certificate. The perfect way to say..
"You mean the world to me!"
RETURN POLICY:
Revised
02/09/2005
30 Day Satisfaction Guarantee
- We will be pleased to arrange a return, exchange or replacement for any
product with which our customer is dissatisfied. Returns due to
manufacturer's defect or damage will be fully refunded, including shipping
and handling fees. Returns due to reasons other than defect or damage will
be refunded, minus shipping and handling fees and must be shipped to return
address provided, at customers expense. We strongly urge customers who are
shipping a return at their own expense to ship via UPS or FedEx and please
insure your return, as we are not responsible for return shipping damages or
loss. Returns must be received in original (new) condition and packaging. We
must be notified within 30 days of shipping date of the item to authorize
and process a return. Requests to return an item after 30 days of shipping
date will be refused. Please call toll-free: (877)884-2402 or e-mail
returns@1worldglobes.com to arrange a return. Please be prepared to provide
customer name, order number, and reason for return. Refunds will be applied
only to the original customer's account used for the original purchase.
Unauthorized returns will be refused. In the event that your shipment
arrives with damage due to shipping, you must contact the shipping company
or 1-World customer service within 14 days of delivery.
CANCELLATION POLICY: Please
call (877)884-2402 to arrange a cancellation. While we will attempt
to halt the processing of your order, orders that have already shipped
cannot be cancelled. Customized orders cannot be cancelled.
NON-RETURNABLE ITEMS:
The following items are not returnable: Inflatable globes,
Wall Murals (once opened), Old World Globes and Globe Bars (once assembled),
chocolate globes, custom or engraved items, Zip-code Maps.
PRIVACY POLICY:
It is the policy of "1-World" to keep all collected information about
customers and visitors confidential. We will never sell or share
information about individuals with anyone.
SECURITY:
"1-World" uses AuthorizeNet, the world's largest internet credit card
authorization service. Our secure server uses state-of-the-art
encryption technology (the same technology that is used by the U.S.
military) to ensure secure online transactions. If you have a
general objection to submitting orders online, use our mail/fax-in
order form. ABOUT
1-WORLD MAPS ONLINE
1-World Maps Online is owned and managed under
its parent
company, 1-World Globes LLC. Our offices are located in the
Pacific Northwest. We celebrate the planet and its diversity,
providing internet retail outlets for the sale of globes, maps and
foreign films.
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